Welcome to our frequently asked questions
Do you do custom work?
Absolutely! One of my favorite things to do. Whether you are looking for one item or hundreds, we have an affordable price point on all of our drinkware and the design services to make it happen. Our prices include everything like design work, mock ups, set up, drinkware and single side etching. Contact me and we can start building your own personal design.
Do you etch plaques, awards, and things other than drinkware?
At this time, we do not engrave items like plaques, awards or trophies. By specializing in drinkware, we can offer a large variety and quick turnaround times. There are several other companies and people in our area that offer those services.
Can you etch on both sides of the drinkware?
Yes, we can. However, keep in mind when the glassware is empty you will be able to see the etching on the opposite side. This makes it harder to see both designs. It’s visually better to have the etch on one side of a glass. There is an additional fee for the second side.
Will the design wear off?
Our glassware is laser-etched into the glass. Unlike painted drinkware, it's completely dishwasher safe and will not wear off.
The powder coated metal items can differ. Some of the items claim to be top rack dishwasher safe, but they recommend hand washing for longevity. The main reason for this is the vacuum seal that keeps the your beverage cold or hot can fail when repeatedly exposed to high temperatures in the dishawasher.
Do you wholesale?
Yes we do! We are a small business specializing in helping other small business in the Adirondack region. We understand that it's hard for small owner/operated retail businesses to afford and keep large orders. That's why we offer wholesale prices at low minimum requirements.
Contact me for details - email@example.com
Can you etch my logo?
Yes! Please send a high-resolution image; PDF, EPS or high-quality JPEG. Preferably one color
Are there limitations to what you can etch?
Yes. We are not able to etch photographs. They do not translate well. Trademarked or copyrighted materials are okay as long as you are the owner of these.
How long does it take to have custom items completed?
The turn around time for custom work can vary depending on the amount and what type of drinkware you are looking for. but generally speaking, you can expect a 1 to 2 week turn around.
If I supply the items, can you etch them for me?
I'm afraid we do not etch items people bring in.
All items are a little different. Settings and set up can be different and there is some testing (and waste) involved before we are happy with the results. Some glassware types do not etch well at all (especially if they contain lead) and some powder coatings on steel can be toxic when etched.
Use the contact page to get a hold of me. I'd be happy to answer any questions I may have missed here.