Our Shipping Guarantee
With years of experience shipping fragile items. Every shipment goes out with our guarantee to arrive to you in great condition. If anything does happen in transit, we will replace it for free.
We primarily use eco-friendly and repurposed materials for shipping. Our packing peanuts are made from starch that dissolve in water. We never use styrofoam that could stay in the environment for years to come. Each item is individually wrapped in it's one bubble wrap bag.
When will I get my items?
Most drinkware is made to order. Each product page has an Availability listed on it to indicate when you can expect those items to ship out.
Our Ready to Ship items are completed and ready to go within 1 to 2 business days.
Courier transit times can vary depending on distance from New York and holiday volume.
Do you have a showroom I can visit?
We do have temporary hours for the 2021 Holiday season. See them here.
Can I send to multiple addresses from one order?
Yes you can! You can place an order for everything at check out, choose to send certain products to different addresses.
Can I send a gift message with my order?
I'd be happy to do that. While there is no field for a gift message at checkout, you can leave your note in the Order Comments section when you enter your shipping address.
How much will my order cost to ship?
That can vary greatly. We do offer real time rates from both UPS and USPS. Enter your mailing address at check out to see your price. There are no hidden handling fees!
You can maximize your shipping costs greatly by ordering more than one item. After one product, you will find that the shipping cost will increase by very little, if at all.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.