Shipping & Returns
We ship to all 50 states. Free local pick up in the Glens Falls area.
Our Shipping Guarantee
We have years of experience shipping fragile items. Every shipment goes out with our guarantee to arrive to you in great condition. If anything does happen in transit, we will replace it for free.
We primarily use eco-friendly and repurposed materials for shipping. Our packing peanuts are made from starch so they dissolve in water. We never use styrofoam that could stay in the environment for year to come. Each item is individually wrapped in it's one bubble wrap bag.
Real Time Calculated Shipping
Shipping costs vary depending on the destination address from our home base in Glens Falls, New York. That's why we use real time, weight-based shipping calculations to determine your shipping costs.
The advantage is savings to our customers. When ordering multiple items, the cost per piece decreases greatly with calculated shipping versus fixed shipping costs.
You may return most new, not personalized items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.